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Home > Success Center > Web Help Desk (WHD) > New To Web Help Desk (WHD)

New To Web Help Desk (WHD)

Web Help Desk Fundamentals:  Installation, Configuration and Ticketing 

This training, for customers on active maintenance, will show you how to install and configure WHD as well as set up ticketing through email and the WHD web application.  Register for Class.

Before you install - We want to make sure you have a successful WHD Installation.  Let’s get started on the right path.

Check the system requirements

Check that your system meets specifications.

Access the Customer Portal

Make sure that your portal account is set up so that you can access your product license.

Installing, customizing and training 

- You're ready to go, what next?

Watch the installation video

This video walks you step by step through the install process.

Getting Started Guide 

Step-by-step guide on WHD deployment and configuration information to quickly get your new product in place.

WHD Training 

Sign up for Professional Series Classes, specifically WHD Fundamentals which covers WHD deployment, configuration, fundamental concepts, and ticketing. * (active maintenance only)

 

For WHD specific training videos, visit our free video page.

 

Customers on Active maintenance receive additional training classes and videos to help you create the perfect system for your needs.  Learn More.

Don't see what you're looking for?  

  • Check out the Success Center (our Support, Training, and Documentation hub). - It's your resource to assist you through the implementation process. We offer many articles and videos on how to get started.
  • If you do need to enter a ticket, save time by reading through this quick set of  Tips on Working with Support prior to calling.
Last modified
15:17, 10 Aug 2017

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