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Home > Success Center > Web Help Desk (WHD) > New Feature Summary WHD

New Feature Summary WHD

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Updated September 12, 2018

For a complete list of features added by version, see the current and previous release notes.

WHD 12.6 is the current release.

Feature

12.6

12.5.2 12.5.1 12.5 12.4.2

12.4.0

12.4.1

12.3
Ticket checklists check-blue.png            
Request type archive check-blue.png            
Clickjacking protection check-blue.png check-blue.png          
Secure password reset logic check-blue.png check-blue.png          
Improved LDAP security check-blue.png check-blue.png          
Improved protocol and port management check-blue.png check-blue.png check-blue.png        
Ticket approvals in the Tech user interface check-blue.png check-blue.png check-blue.png check-blue.png      
User interface and performance updates check-blue.png check-blue.png check-blue.png check-blue.png      

Link FAQs to multiple request types 

check-blue.png check-blue.png check-blue.png check-blue.png check-blue.png    
Add tech permissions from within an FAQ check-blue.png check-blue.png check-blue.png check-blue.png check-blue.png    
Collect diagnostic information using HealthCheck check-blue.png check-blue.png check-blue.png check-blue.png check-blue.png    
Security updates and improvements check-blue.png check-blue.png check-blue.png check-blue.png check-blue.png check-blue.png  
FIPS 140-2 support check-blue.png check-blue.png check-blue.png check-blue.png check-blue.png check-blue.png  
Parent/Child service relationships check-blue.png check-blue.png check-blue.png check-blue.png check-blue.png check-blue.png check-blue.png
Create automated tasks check-blue.png check-blue.png check-blue.png check-blue.png check-blue.png check-blue.png check-blue.png
Create action rules for ticket processing check-blue.png check-blue.png check-blue.png check-blue.png check-blue.png check-blue.png check-blue.png
Automated parent/child tickets check-blue.png check-blue.png check-blue.png check-blue.png check-blue.png check-blue.png check-blue.png

WHD 12.2 is the earliest supported version of WHD for SolarWinds. For details, see Currently supported software versions.

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