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Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
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Home > Success Center > Web Help Desk (WHD) > Multiple users can simultaneously edit a ticket

Multiple users can simultaneously edit a ticket


Two or more users can edit a ticket at the same time. 


All Web Help Desk versions


Configure Web Help Desk to allow or disallow simultaneous ticket editing. 

  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > Tickets > Options.
  3. Under Tech Options, locate the following field:
    When an attempt is made to edit a ticket already being edited in another session

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  4. Select the appropriate option.
    Select Allow to allow multiple users to edit a ticket at the same time without any warning.
    Select Warn to display an alert message when you edit a ticket that is being edited.  
    Select Block to allow only one user to edit a ticket at a time. 
  5. Click Save.
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