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Home > Success Center > Web Help Desk (WHD) > Move the WHD database to another disk on the same server

Move the WHD database to another disk on the same server

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Created by Miroslav Beno, last modified by Steve.Hawkins on Aug 18, 2017

Views: 156 Votes: 0 Revisions: 4

Overview

This article explains how to move the WHD database to another disk (from C to E) on the same server.

Environment

All supported Web Help Desk versions with an integrated PostgreSQL database

Steps

  1. Back up your Web Help Desk database to a separate location. 
  2. Uninstall Web Help Desk from the current location. 
  3. Install Web Help Desk in the new location.
  4. Navigate to:
    C:\Program Files\
    WebHelpDesk\pgsql9\bin
  5. Run pgAdmin3.
  6. In the pgAdmin III window, click File > Add Server.
  7. Add the following:
    • Name: WHDDB
    • Host: localhost or IP address
    • Port: 20293
    • Maintenance DB: postgres
    • Username: whd
    • Password: whd
  8. Expand Databases.
  9. Right-click whd and select Delete/Drop from the menu.
  10. Click Yes
  11. Right-click Databases.
  12. Select New Database and set the following:
    • Name: whd
    • Owner: whd
  13. Right-click on whd and select Restore.
  14. Locate the backup file of the PostgreSQL database.
  15. Click Restore.

 

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