Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Web Help Desk (WHD) > Migrate WHD from Windows 2012 to HyperV

Migrate WHD from Windows 2012 to HyperV

Table of contents
No headers
Created by Interspire Import, last modified by Steve.Hawkins on Oct 28, 2016

Views: 64 Votes: 0 Revisions: 12

1. Stop the Web Help Desk (WHD) Service on the Windows server - How to Start/Stop Web Help Desk Service.
2. Backup PostgreSQL embedded database using the PGAdmin tool or PostgreSQL commands on the original server - How to Backup/Restore PostgreSQL Using Command Line.
3. Install WHD on HyperV.
4. Run the Getting Started Wizard and choose the embedded database (default PostgreSQL).
5. Once finished, stop the WHD application on the target server.
6. Copy the PostgreSQL database backup from the original server to the target server, using the following command in the Linux server terminal:

<path_to_pscp.exe>\pscp.exe "path_to_whd.pgdump" admin@<ip_address_of_virtual_appliance>:/home/admin</ip_address_of_virtual_appliance></path_to_pscp.exe>

Note: If prompted for password, enter your database password.
7. Rename or drop the default empty PostgreSQL embedded database - How to Rename/Drop Default Empty PostgreSQL Embedded Database.
8. Restore PostgreSQL database backup using the PGAdmin tool or the PostgreSQL commands on the target server.
9. Start the WHD service on the target server and login to the WHD application.
10. If the Domain host name of the target server is different from the domain host name of original server, go to Setup > General > Options and change Server DNS Name - How to Change Help Desk Link in WHD.

Last modified
12:15, 28 Oct 2016

Tags

Classifications

Public