Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Web Help Desk (WHD) > Merge duplicate clients in bulk

Merge duplicate clients in bulk

Table of contents

Overview

This article describes how to merge duplicate clients in bulk.

This procedure only affects accounts with either the same email or username depending on what you have set under Setup > Clients > Options > Client Login Attribute.

Environment

All Web Help Desk versions

Steps

  1. Log in to Web Help Desk as an administrator. 
  2. Select and delete the client accounts you want to remove.
    1. Click Clients in the toolbar.
    2. Click the Advance Search tab and search for the client accounts you want to remove.
    3. Select the results.
    4. Click + next to Bulk Action.
    5. Click Delete. 
    6. Click Apply.
  3. Open the Merge Duplicate Clients tool by opening the following link: http://[WHD_HOSTNAME]/helpdesk/WebObjects/Helpdesk.woa/wa/DBActions/mergeDuplicateClients
  4. Log in to Web Help Desk as an administrator.
  5. Click Start and then click OK.
Last modified

Tags

Classifications

Public