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Manage ticket editing

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Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 19 Votes: 0 Revisions: 9

 

You can set the Web Help Desk (WHD) application to allow/warn/block a user, when they try to edit a ticket that is simultaneously being edited by a different user. 

 

1. Login to the WHD web console, go to Setup > Tickets > Options.
2. In the Ticket Options > Tech Options > set the desired option and Save

  • Select Allow, if you want to allow the simultaneous user to edit a ticket without any warning. 
  • Select Warnif you want the simultaneous user with an alert message to be notified.  
  • Select Block, if you do not want the simultaneous user to edit a ticket. 

 

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Last modified
04:41, 23 Jun 2016

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