Submit a ticketCall us

Don’t fall victim to a ransomware attack
Backups are helpful, but sometimes that’s not enough to protect your business against ransomware. At our live webcast we will discuss how to protect against ransomware attacks with SolarWinds® Patch Manager and how to leverage log data to detect ransomware. Register now for our live webcast.

Home > Success Center > Web Help Desk (WHD) > Manage ticket editing

Manage ticket editing

Table of contents
No headers
Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 31 Votes: 0 Revisions: 9

 

You can set the Web Help Desk (WHD) application to allow/warn/block a user, when they try to edit a ticket that is simultaneously being edited by a different user. 

 

1. Login to the WHD web console, go to Setup > Tickets > Options.
2. In the Ticket Options > Tech Options > set the desired option and Save

  • Select Allow, if you want to allow the simultaneous user to edit a ticket without any warning. 
  • Select Warnif you want the simultaneous user with an alert message to be notified.  
  • Select Block, if you do not want the simultaneous user to edit a ticket. 

 

kb 5537.jpg
 

Last modified
04:41, 23 Jun 2016

Tags

Classifications

Public