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Home > Success Center > Web Help Desk (WHD) > LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A9

LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A9

Updated March 13, 2017

Overview

The following error appears in WHD:

LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A9

Environment

All WHD versions

Cause 

The connection account is in an incorrect format.

Resolution

Typically, in Microsoft AD, the connection account must be in the format of the account's email address such as admin@yourcompany.com.
Please change the email address to conform with this format.

 

Last modified
00:05, 13 Mar 2017

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