Submit a ticketCall us

WebinarUpcoming Webinar: Know What’s Changed – with NEW Server Configuration Monitor

Change management in IT is critical. But, even with a good change management process, changes are too often not correctly tracked, if at all. The configuration of your servers and applications is a key factor in their performance, availability, and security. Many incidents can be tracked back to an authorized (and sometimes unauthorized) configuration change, whether to a system file, configuration file, or Windows® Registry entry. Join SolarWinds VP of product management Brandon Shopp to discover how the new SolarWinds® Server Configuration Monitor is designed to help you.

Register now.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Web Help Desk generates a Java error when opening an asset

Web Help Desk generates a Java error when opening an asset

Table of contents

Overview

Web Help Desk generates the following error when opening an asset:
java.lang.InstantiationException: com.macsdesign.whd.AssetContainer

Environment

All Web Help Desk versions

Detail

Modify the whd-web-jar file in your Web Help Desk home directory as instructed below.

SolarWinds strongly recommends that you edit the whd-web-jar file only as instructed. Any additional modifications may result in system performance issues or may create an error state.

  1. Log in to Web Help Desk as an administrator.
  2. Stop Web Help Desk.
  3. Navigate to your Web Help Desk home directory.
    • Apple OSX: /Library/WebHelpDesk
    • Microsoft Windows: \Program Files\WebHelpDesk
    • Linux: /user/local/webhelpdesk
  4. Navigate to the following directory: 
    \bin\webapps\helpdesk\WEB-INF\lib\
  5.  Open the whd-web-jar file using an archive or extraction tool:
  6. In the archive, navigate to the following directory:
    \Resources\assetSearch.wo\
  7. Open the AssetSearch.wod file in a text editor. 
  8. Replace the following text:
    AssetContainer1:AssetContainer
    with
    AssetContainer1: com.macsdesign.whd.ui.AssetContainer
  9. Save the file back to the archive.
  10. Start Web Help Desk.
    The asset should now open without errors. 
Last modified

Tags

Classifications

Public