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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Web Help Desk PostgreSQL Embedded Database service fails to start

Web Help Desk PostgreSQL Embedded Database service fails to start

Updated December 28, 2017


Web Help Desk PostgreSQL Embedded Database service fails to start. Web Help Desk is unable to connect to the database and displays the initial setup pages normally seen after a Web Help Desk installation.

Manually starting the service in Windows Services results in the following error message:

Error 193: 0xc1


  • Web Help Desk 12.3.0


A file in the root of drive C:\ called Program - C:\Program is causing a conflict in starting some services.


  1. Rename or remove the file "C:\Program"
  2. Restart the Server to ensure all services run correctly after removing/renaming the file.

See There is a file or folder called "c:\Program" which could cause certain applications to not function correctly. Renaming it to "c:\Program1" would solve this problem for more information about this issue. (© 2017 Microsoft Corporation, available at, obtained on December 28, 2017).


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