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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Web Help Desk Continuously Sending Email

Web Help Desk Continuously Sending Email

Updated October 3, 2018

Overview

Web Help Desk is continuously sending email updates of a ticket updates that are happening every minute on a specific ticket(s).

 

Environment

  • All WHD versions

 

Cause 

Using an alias for a mail account (not recommended) is leaving the alias address as an extra To: recipient (which ends up adding the address as a Cc: on the ticket), thereby creating a loop of WHD emailing itself.

 

Resolution

Configure all incoming/outgoing addresses with actual email addresses, not aliases.

 

 

 

 

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