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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Web Help Desk 11.2 console crashes and displays a proxy error

Web Help Desk 11.2 console crashes and displays a proxy error


The WHD Web Console crashes intermittently with the following error message:


Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /helpdesk/WebObjects/Helpdesk.woa/ajax/


  • WHD 11.2
  • Linux CentOS 5 


Error in reading the remote server.


Upgrade Web Help Desk to the latest version.



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