Submit a ticketCall us

Training ClassThe Orion® Platform Instructor-led Classes

Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
Configuring Orion views, maps, and accounts
Configuring Orion alerts and reports

Reserve your seat.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > WHD error when saving an incoming mail account linked to Gmail

WHD error when saving an incoming mail account linked to Gmail

Updated January 4, 2018

Overview

When you save an incoming mail account, Web Help Desk generates an error. 

Environment

  • The incoming mail account is linked to a Gmail account.  Even with correct credentials are used and they're able to login to their mailbox, it still won't save in WHD returning an error.
  • Error messages range from "Connection Reset" and/or "Authentication failed".

Cause 

Web Help Desk doesn't support Oauth2 authentication.

Workaround

Perform the following workaround.

A feature request was submitted to the Development team for WHD to support oauth2 authentication in the future.

 

  1. Log in to your Gmail account.

  2. Navigate to My Account.

  3. Scroll down to Sign-in and security.

  4. Enable Allow less secure apps and save your changes.

 

 

 

Last modified

Tags

Classifications

Public