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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > WHD error displays after clicking Save and Email

WHD error displays after clicking Save and Email

Overview

After click Save & Email in a ticket, the following error displays: 

Ticket xxxx was saved successfully.
An e-mail was sent to xxxx.
Could not send e-mail to FirstName LastName <email@domain.com>
due to the following error:
Recipient domains are not included in the configured domain list: 'domain1.com, domain2.com, domain3.com' of Outgoing Mail Account: 'null'

Environment

All WHD versions

Cause 

The email recipient is not included in the Acceptable Domains list.

Resolution

Add the domain name to the list of acceptable domains for the outgoing mail account. 

  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > E-Mail > Outgoing Mail Accounts.
  3. Click the outgoing mail account. 
  4. In the Accepted Domains field, type the name of the domain you want to add. If this field is empty, the outgoing mail account will send an email to all domains. 
    accepted-domains.png
  5. Click Save. 

 

 

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