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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Use Unicode characters in the PDF files generated by Web Help Desk

Use Unicode characters in the PDF files generated by Web Help Desk

Table of contents

Overview

The Arial Unicode MS True-Type font (arialuni.ttf) comes bundled with certain versions of Microsoft® Word. See Microsoft Knowledge Base Article 287247 for instructions about extracting the font from the Microsoft Office Setup CD.

This article explains how to configure Web Help Desk to support Unicode in Adobe® Acrobat® PDF documents that are generated by Web Help Desk.

Your database must be configured to handle Unicode characters. See the database vendor documentation for instructions. The embedded FrontBase database included in Web Help Desk installations running on Apple OS X and Windows systems is configured to support Unicode.

Environment

Web Help Desk 12.1 and earlier

Steps

  1. Locate the arialuni.ttf file on the Microsoft Office Setup CD.
  2. Log in to your Web Help Desk server.
  3. Stop Web Help Desk.
  4. Navigate to your <WebHelpDesk> directory.
    - Apple® OS X®:  /Library/WebHelpDesk   
    - Microsoft Windows®:  \Program Files\WebHelpDesk    
    - Linux:  /usr/local/webhelpdesk
  5. Navigate to:
    /bin/webapps/helpdesk/WEB-INF/Helpdesk.woa/Contents/Resources/fonts/
  6. Copy the arialuni.tff file to the /fonts folder.
  7. Navigate to:
    /bin/webapps/WHDReminderDaemon/WEB-INF/WHDReminderDaemon.woa/Contents/Resources/fonts/
  8. Copy the arialuni.tff file to the /fonts folder.
  9. Start Web Help Desk.
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