Submit a ticketCall us

WebinarWebinar: A checklist for planning your Network Performance Monitor (NPM) upgrade

Are you ready for your next upgrade? To help you plan smoothly, join this webcast to learn more about, SolarWinds® Orion® Installer, SolarWinds Upgrade Advisor, Upgrades Guides, Training Videos, and other resources available. We’ll share key upgrade planning considerations, lessons learned from customers with practical advice from SolarWinds Product Experts. We’ll also give practical tips to identify the estimated time needed and resources, how to prepare the business and IT staff for changes, ways to plan for required system changes, and more.

Register now.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Upgrade WHD on a Linux virtual appliance

Upgrade WHD on a Linux virtual appliance

Table of contents

Updated September 17, 2018

Overview

Upgrade the WHD version on Linux or virtual appliance servers.

Environment

Web Help Desk 12.x

Steps

  1. Create a backup of your WHD database.
  2. Log in to the SolarWinds Customer Portal.
  3. Click Downloads > Download Product.
  4. Click the Products drop-down menu and select Web Help Desk (WHD).
  5. Download one of the following, depending on your server:
    • Server for RedHat Linux 64-bit
    • Server for RedHat Linux 32-bit

      The 32-bit version was discontinued beginning with WHD 12.4.1.

  6. Using WinSCP and admin credentials, transfer the webhelpdesk-version.rpm.gz file to the server.
  7. Open an SSH client (such as PuTTY or Solar-PuTTY). 
  8. Extract the compressed file using the following command:   
    sudo gunzip webhelpdesk-version.rpm.gz
  9. Verify that you are in the directory where you transferred the .rpm file.
    If you logged in as admin, the directory is /home/admin.
    If you logged in as root, the directory is /root

Enter the following upgrade command:
sudo rpm -Uvh webhelpdesk-version.rpm

(Note: Please stop the WHD before running this RPM command run /usr/local/webhelpdesk/whd stop).

  1. Restart WHD using the following commands:
    sudo service webhelpdesk stop
    sudo service webhelpdesk start
  2. Log in to the Web Help Desk Administrator Console.
    The console prompts you for a database update.
  3. Wait about three to five minutes to fully start Web Help Desk and then proceed with the database update.
    If you encounter a Java error, click continue and try again.

If you are using MySQL database, you may need to install the MySQL Java Database Connectivity (JDBC) driver before restarting Web Help Desk, as it may have been deleted during the upgrade process. See WHD error: Unable to connect to the database for details.

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

Last modified

Tags

Classifications

Public