Submit a ticketCall us

whitepaperYour VM Perplexities Called, and They Need You to Read This.

Virtualization can give you enormous flexibility with future workloads and can be a key enabler for other areas, like cloud computing and disaster recovery. So, how can you get a handle on the performance challenges in your virtual environment and manage deployments without erasing the potential upside? Learn the four key areas you need to be focusing on to help deliver a healthy and well-performing data center.

Get your free white paper.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Upgrade WHD on a Linux virtual appliance

Upgrade WHD on a Linux virtual appliance

Table of contents

Updated September 17, 2018


Upgrade the WHD version on Linux or virtual appliance servers.


Web Help Desk 12.x


  1. Create a backup of your WHD database.
  2. Log in to the SolarWinds Customer Portal.
  3. Click Downloads > Download Product.
  4. Click the Products drop-down menu and select Web Help Desk (WHD).
  5. Download one of the following, depending on your server:
    • Server for RedHat Linux 64-bit
    • Server for RedHat Linux 32-bit

      The 32-bit version was discontinued beginning with WHD 12.4.1.

  6. Using WinSCP and admin credentials, transfer the webhelpdesk-version.rpm.gz file to the server.
  7. Open an SSH client (such as PuTTY or Solar-PuTTY). 
  8. Extract the compressed file using the following command:   
    sudo gunzip webhelpdesk-version.rpm.gz
  9. Verify that you are in the directory where you transferred the .rpm file.
    If you logged in as admin, the directory is /home/admin.
    If you logged in as root, the directory is /root

Enter the following upgrade command:
sudo rpm -Uvh webhelpdesk-version.rpm

(Note: Please stop the WHD before running this RPM command run /usr/local/webhelpdesk/whd stop).

  1. Restart WHD using the following commands:
    sudo service webhelpdesk stop
    sudo service webhelpdesk start
  2. Log in to the Web Help Desk Administrator Console.
    The console prompts you for a database update.
  3. Wait about three to five minutes to fully start Web Help Desk and then proceed with the database update.
    If you encounter a Java error, click continue and try again.

If you are using MySQL database, you may need to install the MySQL Java Database Connectivity (JDBC) driver before restarting Web Help Desk, as it may have been deleted during the upgrade process. See WHD error: Unable to connect to the database for details.


Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.


Last modified