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Upgrade WHD on a Linux virtual appliance

Table of contents

Updated June 27, 2017


Upgrade the WHD version on Linux or virtual appliance servers.


Web Help Desk 12.x


  1. Create a backup of your WHD database.
  2. Log in to the SolarWinds Customer Portal and download "Server for RedHat Linux 64-bit", or 32-bit depending on your server.
  3. Transfer the webhelpdesk-version.rpm.gz file to the server using WinSCP using admin credentials. Once the file is uploaded, you can extract the compressed file using the following command:   
  4. sudo gunzip webhelpdesk-version.rpm.gz

  5. Access the server console via SSH using PuTTY. Verify that you are in the directory where you transferred the .rpm file. It is /home/admin if you logged in as admin and /root if you logged in as root.
  6. Enter the following upgrade command:
  7. sudo rpm -Uvh webhelpdesk-version.rpm
  8. Restart WHD using the following commands:
  9. sudo service webhelpdesk stop
  10. sudo service webhelpdesk start
  11. Access the webhelpdesk web console, it will ask for a database update. Wait for about three to five minutes to fully start Web Help Desk and then proceed with the database update. If you encounter any Java error, just click continue and try again.


Note: If you are using MySQL database, you may need to install the JDBC driver before restarting Web Help Desk as it may have been deleted during the upgrade process. You may refer to this article:


Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.


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