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Unable to open attachments in tickets

Updated September 4, 2018

Overview

When you open an attachment in a ticket, the following error displays: 

Page cannot be displayed

Environment

WHD 12.2 and later

Cause

The error is caused by the fully-qualified domain name (FQDN) missing in the Server DNS Name field.

Resolution

  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > General > Options.
  3. In the Server DNS Name field, enter the fully-qualified domain name (FQDN) for the server.
    For example: 
    support.webhelpdesk.com
  4. Click Save.

 

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