Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Unable to open attachments in tickets

Unable to open attachments in tickets

Updated November 28, 2017


When you open an attachment in a ticket, the following error displays: 

Page cannot be displayed


WHD 12.2 and later


  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > General > Options.
  3. In the Server DNS Name field, enter the fully-qualified domain name (FQDN) for the server.
    For example:
  4. Click Save.


Last modified