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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Unable to open attachments in tickets

Unable to open attachments in tickets

Updated September 4, 2018


When you open an attachment in a ticket, the following error displays: 

Page cannot be displayed


WHD 12.2 and later


The error is caused by the fully-qualified domain name (FQDN) missing in the Server DNS Name field.


  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > General > Options.
  3. In the Server DNS Name field, enter the fully-qualified domain name (FQDN) for the server.
    For example:
  4. Click Save.


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