Submit a ticketCall us

Training ClassThe Orion® Platform Instructor-led Classes

Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
Configuring Orion views, maps, and accounts
Configuring Orion alerts and reports

Reserve your seat.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Tomcat web applications fail after upgrading to macOS 10.13.x (High Sierra)

Tomcat web applications fail after upgrading to macOS 10.13.x (High Sierra)

Updated: November 14, 2017

Overview

When you upgrade your Web Help Desk server to Apple® macOS® 10.13.x (High Sierra), all Apache® Tomcat® web applications fail. 

Environment

  • macOS 10.13.x
  • Apache Tomcat 7.0.x

Cause 

Oracle® Java™ bug.

Workaround

Disable GNU zip (gzip) compression for the connector port assignments in the Apache Tomcat server template file. 

  1. Stop Web Help Desk.
  2. Navigate to /Library/WebHelpDesk/conf.
  3. Open the tomcat_server_template.xml file in a text editor (such as TextEdit).

  4. Disable connector compression for the Web Help Desk HTTP Start connector port assignments.
    1. Locate the following entry:
      @@@WEBHELPDESK_HTTP_START@@@
    2. Under the first connector port assignment, locate:
      compression="on"
    3. Change the parameter to:
      compression="off"
    4. Repeat step a through step c for the second connector port assignment. 

  5. Disable the connector compression for the Web Help Desk SSL Start connector port assignments.
    1. Locate the following entry:
      @@@WEBHELPDESK_SSL_START@@@
    2. Under the first connector port assignment, locate:
      compression="on"
    3. Change the parameter to:
      compression="off"
    4. Repeat step a through step c for the second connector port assignment. 

  6. Save and close the file.
  7. Start Web Help Desk
 

 

Last modified

Tags

Classifications

Public