Submit a ticketCall us

AnnouncementsAre You “Flying Blind?”

When it comes to your complex IT infrastructure, you want to ensure you have a good grasp of what’s going on to avoid any fire drills that result from guesswork. Read our white paper to learn how proactively monitoring your IT environment can help your organization while giving you peace of mind.

Get your free white paper.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Tickets with custom staus types do not display in My Tickets or Group Tickets

Tickets with custom staus types do not display in My Tickets or Group Tickets

Overview

Tickets with a custom status type do not display in the My Tickets or Group Tickets view. 

Environment

All WHD versions 

Cause 

The "Include in My/Group Tickets Filter" option is not enabled in the Status Type.

Resolution

  1. Log in to Web Help Desk as an administrator. 
  2. Click Setup > Tickets > Status Types.
  3. Click on a status type that you want to be included in the My Tickets Group Tickets view.
  4. Select the Include in My/Group Tickets Filter checkbox, and click Save.
  5. Repeat step 3 and step 4 to edit any additional status types. 
Last modified

Tags

Classifications

Public