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Upcoming Webinar: How Help Desk and Remote Support Pays for Itself
Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.
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Updated November 15, 2017
Tickets set to Resolved status remain in the Resolved state and do not auto-close when the ticket reaches the auto-close time set in the Resolved status setting (for example: Automatically Close Ticket After 1 minute). The ticket should change to Closed status and enable Web Help Desk to send a survey to the client.
This issue only impacts instances with MySQL and Microsoft® SQL Server® database on the backend. Tickets work as expected on PostgreSQL.
Download Web Help Desk 12.5.2 from the Customer Portal and install the service release in your deployment. See the Release Notes and the Web Help Desk Upgrade Guide for additional details and procedures for this upgrade.