Your VM Perplexities Called, and They Need You to Read This.
Virtualization can give you enormous flexibility with future workloads and can be a key enabler for other areas, like cloud computing and disaster recovery. So, how can you get a handle on the performance challenges in your virtual environment and manage deployments without erasing the potential upside? Learn the four key areas you need to be focusing on to help deliver a healthy and well-performing data center.
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Updated November 15, 2017
Tickets set to Resolved status remain in the Resolved state and do not auto-close when the ticket reaches the auto-close time set in the Resolved status setting (for example: Automatically Close Ticket After 1 minute). The ticket should change to Closed status and enable Web Help Desk to send a survey to the client.
This issue only impacts instances with MySQL and Microsoft® SQL Server® database on the backend. Tickets work as expected on PostgreSQL.
Download Web Help Desk 12.5.2 from the Customer Portal and install the service release in your deployment. See the Release Notes and the Web Help Desk Upgrade Guide for additional details and procedures for this upgrade.