Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Tickets in Resolved status do not auto-close

Tickets in Resolved status do not auto-close

Table of contents

Updated November 15, 2017

Overview

Tickets set to Resolved status remain in the Resolved state and do not auto-close when the ticket reaches the auto-close time set in the Resolved status setting (for example: Automatically Close Ticket After 1 minute). The ticket should change to Closed status and enable Web Help Desk to send a survey to the client.

This issue only impacts instances with MySQL and Microsoft® SQL Server® database on the backend. Tickets work as expected on PostgreSQL.

 

Environment

  • WHD 12.5.1
  • MySQL
  • Microsoft SQL Server

Detail

Download Web Help Desk 12.5.2 from the Customer Portal and install the service release in your deployment. See the Release Notes and the Web Help Desk Upgrade Guide for additional details and procedures for this upgrade.  

 

 

Last modified

Tags

Classifications

Public