THWACKcamp 2018 is here
2018 is the seventh year for THWACKcamp™, and once again we’ll be live October 17 – 18 with packed session tracks covering everything from network monitoring and management, to change control, application management, storage, cloud and DevOps, security, automation, virtualization, mapping, logging, and more.
Register for online sessions.
Updated November 15, 2017
Tickets set to Resolved status remain in the Resolved state and do not auto-close when the ticket reaches the auto-close time set in the Resolved status setting (for example: Automatically Close Ticket After 1 minute). The ticket should change to Closed status and enable Web Help Desk to send a survey to the client.
This issue only impacts instances with MySQL and Microsoft® SQL Server® database on the backend. Tickets work as expected on PostgreSQL.
Download Web Help Desk 12.5.2 from the Customer Portal and install the service release in your deployment. See the Release Notes and the Web Help Desk Upgrade Guide for additional details and procedures for this upgrade.