Submit a ticketCall us

WebinarUpcoming Webinar: Know What’s Changed – with NEW Server Configuration Monitor

Change management in IT is critical. But, even with a good change management process, changes are too often not correctly tracked, if at all. The configuration of your servers and applications is a key factor in their performance, availability, and security. Many incidents can be tracked back to an authorized (and sometimes unauthorized) configuration change, whether to a system file, configuration file, or Windows® Registry entry. Join SolarWinds VP of product management Brandon Shopp to discover how the new SolarWinds® Server Configuration Monitor is designed to help you.

Register now.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Tickets are automatically assigned to the tech group manager

Tickets are automatically assigned to the tech group manager

Table of contents

Overview

A ticket is automatically assigned to a tech group manager, even though the tech group level is set to auto-assign tickets to a level tech.

Environment

All Web Help Desk versions

Detail

Tickets are automatically assigned to the group manager when: 

  • All techs in the Level are currently on vacation or out-of-office. 
  • The ticket was created during non-working hours.
  • All techs in the assigned level are not eligible for auto-assignment because they are not part of any location or department group.
 

 

Last modified

Tags

Classifications

Public