Submit a ticketCall us

Training ClassThe Orion® Platform Instructor-led Classes

Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
Configuring Orion views, maps, and accounts
Configuring Orion alerts and reports

Reserve your seat.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Tickets are automatically assigned to the tech group manager

Tickets are automatically assigned to the tech group manager

Table of contents


A ticket is automatically assigned to a tech group manager, even though the tech group level is set to auto-assign tickets to a level tech.


All Web Help Desk versions


Tickets are automatically assigned to the group manager when: 

  • All techs in the Level are currently on vacation or out-of-office. 
  • The ticket was created during non-working hours.
  • All techs in the assigned level are not eligible for auto-assignment because they are not part of any location or department group.


Last modified