Submit a ticketCall us

AnnouncementsTHWACKcamp 2018 is here

2018 is the seventh year for THWACKcamp™, and once again we’ll be live October 17 – 18 with packed session tracks covering everything from network monitoring and management, to change control, application management, storage, cloud and DevOps, security, automation, virtualization, mapping, logging, and more.

Register for online sessions.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Ticket types in the database

Ticket types in the database

Table of contents

Updated March 6, 2018


This article describes how to produce an external report of the SolarWinds Web Help Desk (WHD) platform to identify which tickets are Service Requests, Problems or Incidents based on data in the PostgreSQL database. This data does not seem to be included in the primary Job_Ticket table.


WHD 12.x


To determine if the ticket is a Service Request, Problem or Incident, use column "is_hot" in table job_ticket:

NULL or blank = Service Request
1 = Problem
2 = Incident

See the Web Help Desk REST API Guide for details.



Last modified