Submit a ticketCall us

AnnouncementsAre You “Flying Blind?”

When it comes to your complex IT infrastructure, you want to ensure you have a good grasp of what’s going on to avoid any fire drills that result from guesswork. Read our white paper to learn how proactively monitoring your IT environment can help your organization while giving you peace of mind.

Get your free white paper.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Ticket notes are intermittently unavailable

Ticket notes are intermittently unavailable

Created by Caroline Musindi, last modified by Caroline Musindi on Nov 23, 2017

Views: 831 Votes: 0 Revisions: 10

Overview

When you view the notes in an Incident ticket, Web Help Desk hides the notes in the Problem ticket.

When this occurs:

  • The email updates for the Incident ticket display the notes from the Parent ticket.
  • All notes are visible in the client user interface and email updates.
  • The Show in linked child/incident checkbox is selected in Setup. 

Environment

WHD 12.2

WHD 12.3

Resolution

Upgrade Web Help Desk to version 12.4.1 or later.

See the WHD 12.5.1 Release Notes for additional information. 

 

 

Last modified

Tags

Classifications

Public