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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Submit a Web Help Desk feature request

Submit a Web Help Desk feature request

Updated January 29, 2018


This article describes how to submit a feature request for Web Help Desk. 


  • All Web Help Desk versions


You can submit a feature request for Web Help Desk on the SolarWinds THWACK community website.

Using THWACK, you can:

See Engage with the SolarWinds Community for details about SolarWinds THWACK and creating a new account.

You can also submit a feature request by creating a ticket in the SolarWinds Customer Portal.

Implementing new Web Help Desk features

All THWACK product forums are monitored by our product managers. This allows all SolarWinds customers to voice their opinions about a feature and decide if the feature is useful.

See Ideation Process and FAQs for details about submitting your product feature requests and ideas. 

Be aware that the product manager decides whether to implement a few feature in an upcoming or future release. If your request is implemented into the product, Customer Support will not notify you regarding the release date. All new features are listed in the Web Help Desk Release Notes

See How to Create Ideas and Feature Requests to review the feature request process.

Submitting a Web Help Desk feature request in THWACK

  1. Open a web browser.
  2. Log in to the SolarWinds THWACK website.
  3. Click the Product Forums drop-down menu and select Web Help Desk (WHD).
  4. In the right column, click Submit a Feature Request.
  5. Complete the online form. Be sure to include your case number (if applicable).
    See How to Create Ideas and Feature Requests for assistance. 
  6. Click Publish.

Repeat step 3 through step 6 to submit a feature request for any additional SolarWinds product.



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