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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Send an email alert to a group when a new ticket is created

Send an email alert to a group when a new ticket is created

Overview

This article describes how to send an email alert to a group after a new ticket is created. 

Environment 

All WHD versions

Steps

  1. Log in to Web Help Desk.
  2. Click Setup > Techs > Tech Groups.
  3. In the Group Name column, click the group name that will receive the email alerts when a new ticket is opened.
  4. Click the Tech Group Levels tab.
  5. In the tab window, click the appropriate level. For example, Level 1.
  6. In the Force Email Notifications To section, select the appropriate options. Click the tooltip for details. 
    force-email-selection.png
  7. Select the Send on Ticket Creation Only option, and click Save.
    The tech, level techs, or group manager (based on your selection) will now receive an alert email when a ticket is created and assigned to this group.
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