Submit a ticketCall us

AnnouncementsChange Is Inevitable

Get valuable help when it comes to tracking and monitoring changes. SolarWinds® Server Configuration Monitor (SCM) is designed to help you: detect, track, and receive alerts when changes occur, correlate system performance against configuration changes, compare server and application configuration against custom baselines, and verify application and system changes.

Learn more.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Retrieve the WHD Health Check logs from a Linux server

Retrieve the WHD Health Check logs from a Linux server

Table of contents

Updated May 18, 2018

Overview

This article explains how to collect the Web Help Desk Health Check Logs from a Web Help Desk server running Linux.

Environment

  • Linux environments

Steps

  1. Log in to the Web Help Desk Administrator Console.
  2. Click Setup > General > Logs.
  3. Change all log settings from Info to Debug.
  4. Replicate the issue.
  5. Open the terminal and cd to:
    WebHelpDesk>/HealthCheckUtility/ directory
  6. Run:
    sudo ./start_healthcheck.sh
  7. When the health check utility is completed, download the healthCheckReportYYYYMMDDHHMMSS.zip file in the same directory and send the file to Technical Support.
  8. Provide the Health Check Logs.

 

 

Last modified

Tags

Classifications

Public