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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Retrieve the WHD Health Check logs from a Linux server

Retrieve the WHD Health Check logs from a Linux server

Table of contents

Updated May 18, 2018


This article explains how to collect the Web Help Desk Health Check Logs from a Web Help Desk server running Linux.


  • Linux environments


  1. Log in to the Web Help Desk Administrator Console.
  2. Click Setup > General > Logs.
  3. Change all log settings from Info to Debug.
  4. Replicate the issue.
  5. Open the terminal and cd to:
    WebHelpDesk>/HealthCheckUtility/ directory
  6. Run:
    sudo ./
  7. When the health check utility is completed, download the file in the same directory and send the file to Technical Support.
  8. Provide the Health Check Logs.



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