Submit a ticketCall us

AnnouncementsChange Is Inevitable

Get valuable help when it comes to tracking and monitoring changes. SolarWinds® Server Configuration Monitor (SCM) is designed to help you: detect, track, and receive alerts when changes occur, correlate system performance against configuration changes, compare server and application configuration against custom baselines, and verify application and system changes.

Learn more.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Restrict clients from setting priority types

Restrict clients from setting priority types

Table of contents
No headers
Created by Interspire Import, last modified by Steve.Hawkins on Oct 05, 2017

Views: 1,132 Votes: 0 Revisions: 9
  1. Log in to Web Help Desk.
  2. Click Setup > Tickets > Options.
  3. In Ticket Options, locate Client Priority Option and select None.block client priority.jpg
  4. Click Save.
    Clients are now restricted from setting priority for the tickets they submit.
    Only the clients will be blocked from choosing a priority. However, the techs can still change the priority type (for example: from Medium to Urgent).
Last modified

Tags

Classifications

Public