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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Restrict clients from setting priority types

Restrict clients from setting priority types

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Created by Interspire Import, last modified by Steve.Hawkins on Oct 05, 2017

Views: 1,112 Votes: 0 Revisions: 9
  1. Log in to Web Help Desk.
  2. Click Setup > Tickets > Options.
  3. In Ticket Options, locate Client Priority Option and select None.block client priority.jpg
  4. Click Save.
    Clients are now restricted from setting priority for the tickets they submit.
    Only the clients will be blocked from choosing a priority. However, the techs can still change the priority type (for example: from Medium to Urgent).
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