Submit a ticketCall us

whitepaperYour VM Perplexities Called, and They Need You to Read This.

Virtualization can give you enormous flexibility with future workloads and can be a key enabler for other areas, like cloud computing and disaster recovery. So, how can you get a handle on the performance challenges in your virtual environment and manage deployments without erasing the potential upside? Learn the four key areas you need to be focusing on to help deliver a healthy and well-performing data center.

Get your free white paper.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Report does not reflect the correct work time

Report does not reflect the correct work time

Overview

When you run a report, all the work time is assigned to a single tech (assigned tech) even though more than one tech worked the ticket.

Environment

All WHD versions

Cause 

Web Help Desk generated a ticket report, which reports all data based on the ticket totals, not the tech. 

Resolution

Generate a billing report. This report calculates the total work time for a tech across all tickets, regardless of the assigned tech. 

Before you generate a billing report, ensure that the Parts and Billing Enabled checkbox is selected in Setup > Parts & Billing > Options. 

See Designing Billing Reports for information about creating a billing report. 

 

Last modified

Tags

Classifications

Public