Submit a ticketCall us

AnnouncementsFace your biggest database issues head-on

Our new eCourse helps you navigate SQL Server performance blocks by teaching you how to recognize and deal with the three DBA Disruptors: Performance Hog, Blame Shifter, and Query Blocker. Register today to learn how to defend your environment and fend off menacing disruptions.

Register for your free eCourse.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Report does not reflect the correct work time

Report does not reflect the correct work time

Overview

When you run a report, all the work time is assigned to a single tech (assigned tech) even though more than one tech worked the ticket.

Environment

All WHD versions

Cause 

Web Help Desk generated a ticket report, which reports all data based on the ticket totals, not the tech. 

Resolution

Generate a billing report. This report calculates the total work time for a tech across all tickets, regardless of the assigned tech. 

Before you generate a billing report, ensure that the Parts and Billing Enabled checkbox is selected in Setup > Parts & Billing > Options. 

See Designing Billing Reports for information about creating a billing report. 

 

Last modified

Tags

Classifications

Public
/*]]>*/