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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Move the WHD database to another disk on the same server

Move the WHD database to another disk on the same server

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Created by Miroslav Beno, last modified by Caroline Musindi on Jan 30, 2019

Views: 1,675 Votes: 0 Revisions: 6

Overview

This article explains how to move the WHD database to another disk (from C to E) on the same server.

Environment

All supported Web Help Desk versions with an integrated PostgreSQL database

Steps

  1. Take a back up your Web Help Desk database and move it to location outside the WebHelpDesk folder. 
  2. Copy the following files from  <WebHelpDesk>/conf directory 
    • keystore.jks
    • whd.conf
    • labels\CustomLabels*.properties
    • bin\wrapper\conf\wrapper_template.conf
  3. Uninstall Web Help Desk from the current location. 
  4. Install Web Help Desk in the new location.
  5. Stop Web Help Desk
  6. Navigate to:
    C:\Program Files\
    WebHelpDesk\pgsql9\bin
  7. Run pgAdmin3.
  8. In the pgAdmin III window, click File > Add Server.
  9. Add the following:
    • Name: WHDDB
    • Host: localhost or IP address
    • Port: 20293
    • Maintenance DB: postgres
    • Username: whd
    • Password: whd
  10. Expand Databases.
  11. Right-click whd and select Delete/Drop from the menu.
  12. Click Yes
  13. Right-click Databases.
  14. Select New Database and set the following:
    • Name: whd
    • Owner: whd
  15. Right-click on whd and select Restore.
  16. Locate the backup file of the PostgreSQL database.
  17. Click Restore.
  18. Copy the files backup in step 2 above to the same location on the target drive.
  19. Start Web Help Desk

 

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