Submit a ticketCall us

Training ClassThe Orion® Platform Instructor-led Classes

Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
Configuring Orion views, maps, and accounts
Configuring Orion alerts and reports

Reserve your seat.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Move the WHD database to another disk on the same server

Move the WHD database to another disk on the same server

Table of contents
Created by Miroslav Beno, last modified by Caroline Musindi on Jan 30, 2019

Views: 1,675 Votes: 0 Revisions: 6


This article explains how to move the WHD database to another disk (from C to E) on the same server.


All supported Web Help Desk versions with an integrated PostgreSQL database


  1. Take a back up your Web Help Desk database and move it to location outside the WebHelpDesk folder. 
  2. Copy the following files from  <WebHelpDesk>/conf directory 
    • keystore.jks
    • whd.conf
    • labels\CustomLabels*.properties
    • bin\wrapper\conf\wrapper_template.conf
  3. Uninstall Web Help Desk from the current location. 
  4. Install Web Help Desk in the new location.
  5. Stop Web Help Desk
  6. Navigate to:
    C:\Program Files\
  7. Run pgAdmin3.
  8. In the pgAdmin III window, click File > Add Server.
  9. Add the following:
    • Name: WHDDB
    • Host: localhost or IP address
    • Port: 20293
    • Maintenance DB: postgres
    • Username: whd
    • Password: whd
  10. Expand Databases.
  11. Right-click whd and select Delete/Drop from the menu.
  12. Click Yes
  13. Right-click Databases.
  14. Select New Database and set the following:
    • Name: whd
    • Owner: whd
  15. Right-click on whd and select Restore.
  16. Locate the backup file of the PostgreSQL database.
  17. Click Restore.
  18. Copy the files backup in step 2 above to the same location on the target drive.
  19. Start Web Help Desk


Last modified