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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > LDAP error code 49 displays in the WHD Console

LDAP error code 49 displays in the WHD Console

Updated August 8, 2017

Overview

When you are using the WHD Admin Console, the following error displays in the console:

LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A9 

Environment

All WHD versions

Cause 

The connection account is not formatted correctly. 

Resolution

Update the connection account email address to ensure that it conforms with Microsoft® Active Directory® requirements.

For example:

admin@example.com

 

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