Submit a ticketCall us

WebinarUpcoming Webinar: Know What’s Changed – with NEW Server Configuration Monitor

Change management in IT is critical. But, even with a good change management process, changes are too often not correctly tracked, if at all. The configuration of your servers and applications is a key factor in their performance, availability, and security. Many incidents can be tracked back to an authorized (and sometimes unauthorized) configuration change, whether to a system file, configuration file, or Windows® Registry entry. Join SolarWinds VP of product management Brandon Shopp to discover how the new SolarWinds® Server Configuration Monitor is designed to help you.

Register now.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Incorrect ticket dates display in Ticket Details

Incorrect ticket dates display in Ticket Details

Overview

When you edit a ticket, the Open Date and 1st-Response Dates are incorrect.

See the illustration below. 

Environment

All WHD versions

Cause 

The Business Zones setting located at Setup > General > Time & Place is not configured correctly. 

Resolution

Ensure that the correct time format is configured at Setup > General > Time & Place > Business Zones.

When you enter the month, day, and year, use the following case-sensitive characters:

  •   M: Month in year
  •   d: Day in month
  •   yy: Two-digit year
  •   yyyy: Four-digit year 

 

Last modified

Tags

Classifications

Public