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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > How to unmerge Web Help Desk tickets

How to unmerge Web Help Desk tickets

Table of contents

Overview

This article describes how to unmerge Web Help Desk tickets through the Web Help Desk database (including PosgreSQL, Microsoft® SQL Server®, and MySQL). 

Environment

  • All WHD versions
  • All Windows Server versions
  • All Linux versions
  • All OS X and macOS versions

Steps

  1. Run the following command to locate a merged ticket.
    SELECT MERGED_PARENT_TICKET_ID FROM JOB_TICKET WHERE JOB_TICKET_ID = <TICKETID>
  2. Run the following command to unmerge the tickets:
    UPDATE JOB_TICKET SET MERGED_PARENT_TICKET_ID = NULL WHERE JOB_TICKET_ID = <parentID>

 

 

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