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How to reassign tickets to a new employee

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Updated: November 15, 2017

Overview

This article describes how to reassign tickets that are assigned to a tech who is no longer employed with your company. 

Environment

All Web Help Desk versions

Steps

  1. Deactivate the old tech account.
    1. Click Setup > Techs > Techs.
    2. Click a tech name.
    3. Click the Account Info tab.
    4. In the Scheduling Setup box, deselect the Active Account checkbox and click Save.
      Do not delete the account.
  2. Create a tech account for the new tech employee.
    The new account should be used when logging in to the Web Help Desk Console.
  3. Assign the tickets to the new employee.

 

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