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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > How to ignore e-mail received from specific e-mail addresses

How to ignore e-mail received from specific e-mail addresses

Table of contents

Updated June 8, 2018


This article describes how to add an e-mail address to a list of e-mail from addresses to be ignored or blocked by Web Help Desk.


  • All Web Help Desk versions


  1. Log in to the Web Help Desk Administrator Console.
  2. Go to Setup > E-Mail > Options.
  3. Under Incoming Mail, locate the Ignored Senders field.
  4. Add the senders you want to ignore, adding a comma after each entry.


    Use an asterisk (*) as a placeholder for zero or more characters. For example, you can use a filter such as:



    This filter configures Web Help Desk to ignore e-mail received from addresses such as:

  5. Click Save.



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