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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > How to ignore e-mail received from specific e-mail addresses

How to ignore e-mail received from specific e-mail addresses

Table of contents

Updated June 8, 2018

Overview

This article describes how to add an e-mail address to a list of e-mail from addresses to be ignored or blocked by Web Help Desk.

Environment

  • All Web Help Desk versions

Steps

  1. Log in to the Web Help Desk Administrator Console.
  2. Go to Setup > E-Mail > Options.
  3. Under Incoming Mail, locate the Ignored Senders field.
  4. Add the senders you want to ignore, adding a comma after each entry.

    ignored-senders.png

    Use an asterisk (*) as a placeholder for zero or more characters. For example, you can use a filter such as:

    postmaster@*

    *-admin@*

    This filter configures Web Help Desk to ignore e-mail received from addresses such as:
     postmaster@example.com
     mailto:list-admin@example.com

  5. Click Save.

 

 

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