Submit a ticketCall us

AnnouncementsAre You “Flying Blind?”

When it comes to your complex IT infrastructure, you want to ensure you have a good grasp of what’s going on to avoid any fire drills that result from guesswork. Read our white paper to learn how proactively monitoring your IT environment can help your organization while giving you peace of mind.

Get your free white paper.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > How to enable a custom field for a request type

How to enable a custom field for a request type

Table of contents

Overview

This article describes how to enable custom fields in request types.

Environment

All Web Help Desk versions

Steps

  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > Tickets > Request Types.
  3. In the Request Types column, click a request type that needs a custom field.
  4. In the Custom Fields row, select an option.
    Click All to display all visible and editable custom fields.
    Select Specific to select one or more custom fields. 
  5. Click Save.
  6. Repeat step 3 through step 5 for each additional request type that needs a custom field. 
Last modified

Tags

Classifications

Public