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Generated reports display old data

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Issue

When you generate a report, the report data is outdated regardless of the range (specific or relative) you configured in the report.

Cause

The Override Dates setting is enabled.

Resolution

To reflect the correct and desired data in a report:

  1. Open Web Help Desk. 
  2. Click Reports in the toolbar. 
  3. In the Reports tab, verify that the Overrides Dates check box is not selected.
    override-dates.png 
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