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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Error when synchronizing assets using Casper

Error when synchronizing assets using Casper

Overview

When adding Casper as an Asset Discovery tool or running asset discovery sync using Casper, the following error message displays:

Peer not authenticated

Environment

  • WHD 12.1
  • Mac OS X 10.6.8 or earlier
  • Casper

Cause 

Known security issue with Java 6.

Resolution

  1. Upgrade the server to the latest version or at least the Mac OS X version that supports Java 7.
  2. Upgrade to the latest Web Help Desk version.
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