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Error when exporting a report to a PDF

Issue

When you export a report to a PDF, the following error message displays:

No font name ArialUnicodeMS

Environment

  • Web Help Desk all versions
  • Server running macOS

Resolution

Change the temp folder permissions for the _appserver user. 

  1. Log in to the Web Help Desk server.
  2. Open a text editor.
  3. Copy the script listed below to a text file.
  4. Rename the file to:
    fix_appserver.sh
  5. Run the file on your server.
  6. Restart Web Help Desk. 

Script

Copy the following script to a text file.

#!/bin/sh
# fix the webobjects appserver tmp folder permissions
FOLDER=`ls -l /var/folders/zz | grep _appserver | awk '{ print $9 }'`
CURRENT=`ls -l /var/folders/zz | grep _appserver | awk '{ print $1 }'`
#echo "Permissions Before: $CURRENT"
/bin/chmod 777 /var/folders/zz/$FOLDER/-Tmp- > /dev/null
#echo "Permissions After: `ls -l /var/folders/zz | grep _appserver | awk '{ print $1 }'`"
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Public