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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Error when adding a ticket note

Error when adding a ticket note

Issue

When you add a note to a ticket, Web Help Desk generates the following error. 

We're sorry, an error occurred while attempting to add your note to Ticket ##:
Your update could not be processed because Ticket ## has been deleted.

Environment

All Web Help Desk versions

Cause 

A second Web Help Desk instance is running in the same network segment. 

Resolution

Remove the second Web Help Desk instance. 
 

 

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Public