Submit a ticketCall us

WebinarDatabase Roundtable – Expert Database Professionals Feel Your Pain

In this video broadcast, Head Geek™ Tom LaRock is joined by Karen Lopez, Tim Chapman, and David Klee. They’ve known each other for many years, so this discussion was like four friends getting together to talk data and databases. They discussed diagnostic data collection, common performance root causes, reactive tuning versus proactive, and more. Join us for an engaging discussion on these topics! Plus, Tom LaRock will be available to answer your questions live.

Register now.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Error message displays when uploading an attachment

Error message displays when uploading an attachment

Overview

When you upload an attachment to WHD, the following error message displays: 

IOError: [Errno 21] No usable temporary directory found in ['/tmp, '/var/tmp', '/usr/tmp', '/home/admin']

Environment

All WHD Linux versions

Cause 

The Virtual Appliance (VA) root partition is out of disk space. 

Resolution

  1. Clear out the tomcat log.
    1. Go to cd /usr/local/webhelpdesk/bin/tomcat/log.
    2. Delete all the logs (including the Catalina log) inside the directory either by using root right with rm -rf* or using WinSCP with root login.
  2. Move the backup files to another partition - data1/backup.
    1. Go to cd /usr/local/webhelpdesk/pgsql9/Backups/.
    2. Enter the command: 
      mv * /data1/backup.
  3. Restart the WHD service.
    1. Open a command line.
    2. Execute:
      service webhelpdesk stop.
    3. Execute:
      service webhelpdesk start.
 
See Unable to access the Linux-based WHD console for additional information.

 

Last modified

Tags

Classifications

Public