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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Error exporting assets in PDF format

Error exporting assets in PDF format

Updated November 27, 2018

Overview

When you export an asset to PDF with the companies enabled, the following error displays:
 

Error displayed and pdf export fails - <com.webobjects.foundation.NSKeyValueCoding$UnknownKeyException message '<com.macsdesign.whd.util.ColumnSelectionsHandler 0x1b17f954> valueForKey(): lookup of unknown key: 'columnOrderscompanyColumn'. 

Environment

  • WHD 12.3

Cause 

Unknown bug. 

Resolution

Upgrade Web Help Desk to the latest version. This issue was resolved in Web Help Desk 12.4.1.

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Public