Submit a ticketCall us

whitepaperYour VM Perplexities Called, and They Need You to Read This.

Virtualization can give you enormous flexibility with future workloads and can be a key enabler for other areas, like cloud computing and disaster recovery. So, how can you get a handle on the performance challenges in your virtual environment and manage deployments without erasing the potential upside? Learn the four key areas you need to be focusing on to help deliver a healthy and well-performing data center.

Get your free white paper.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Error: Your support request could not be processed

Error: Your support request could not be processed

Overview

When you approve tickets using email, the following error displays in the console: 

We're sorry, your E-Mail address was not recognized by the helpdesk, so your request for support could not be submitted.

Environment

Web Help Desk 11.x  and 12.x

Cause 

Duplicate client account. 

Resolution

Delete the duplicate account. 

  1. Log in to Web Help Desk as an administrator.
  2. Click Clients in the toolbar.
  3. Search for a client account with an email address.
  4. If a duplicate does not exist, add a filter to the search:
    Inactive-Yes
  5. Delete the duplicate inactive account. 

 

Last modified

Tags

Classifications

Public