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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Error: You must include your account ID in the URL

Error: You must include your account ID in the URL

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Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 1,019 Votes: 0 Revisions: 8

 

SOLUTION: 

Ideally your hosted WHD url should look like this:

http://<your>/cgi-bin/WebObjects/HostedHelpdesk.woa/wa?id=xx 

Where "xx" is your subscriber ID.

To correct this issue, contact your Web Help Desk Service Provider or Administrator.</your>

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