Submit a ticketCall us

AnnouncementsChange Is Inevitable

Get valuable help when it comes to tracking and monitoring changes. SolarWinds® Server Configuration Monitor (SCM) is designed to help you: detect, track, and receive alerts when changes occur, correlate system performance against configuration changes, compare server and application configuration against custom baselines, and verify application and system changes.

Learn more.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Enable ticket auto-assignment in WHD

Enable ticket auto-assignment in WHD

Table of contents

Updated April 12, 2018


This article describes how to enable the auto-assign ticket feature in Web Help Desk. 


  • All Web Help Desk versions


  1. Log in to the Web Help Desk Admin Console. 
  2. Click Setup > Techs > Tech Groups.
  3. In the Group Name column, click a group name. 
  4. Click the Tech Group Levels tab.
  5. Click a Level number in the Level column.
  6. In the Auto-Assign Tickets To field, select an option. Click the tooltip for info:
    • A Level Tech
    • Group Manager
    • Lead Tech
  7. Click Save. 




Last modified