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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Enable ticket auto-assignment in WHD

Enable ticket auto-assignment in WHD

Table of contents

Updated April 12, 2018

Overview

This article describes how to enable the auto-assign ticket feature in Web Help Desk. 

Environment

  • All Web Help Desk versions

Steps

  1. Log in to the Web Help Desk Admin Console. 
  2. Click Setup > Techs > Tech Groups.
  3. In the Group Name column, click a group name. 
  4. Click the Tech Group Levels tab.
  5. Click a Level number in the Level column.
  6. In the Auto-Assign Tickets To field, select an option. Click the tooltip for info:
    • A Level Tech
    • Group Manager
    • Lead Tech
  7. Click Save. 

 

 

 

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