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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Enable clients to re-open closed tickets

Enable clients to re-open closed tickets

Table of contents

Overview

This article describes how to enable clients to re-open closed tickets.

Environment

All Web Help Desk versions

Steps

  1. Log in to Web Help Desk as an administrator. 
  2. Click Setup > Tickets > Status Types.
  3. Click Closed in the Status Type Name column.
  4. Click the Options tab. 
  5. Select the Clients Can Reopen Closed Tickets check box.
  6. Click Save. 

 

 

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