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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Enable WHD to create tickets from incoming email

Enable WHD to create tickets from incoming email

Table of contents

Updated 26 September 2018

Overview

This article describes how to enable Web Help Desk to create or update tickets from emails submitted by clients to a mailbox configured at Setup > E-Mail > Incoming Mail Accounts.

Environment

  • Web Help Desk version 12.6 and below

Steps

  1. Log in to Web Help Desk Admin console.
  2. Go to Setup > E-Mail > Incoming Mail Accounts
  3. Click an E-mail Account.
  4. Select the Enable E-Mail Tickets checkbox and fill in the details. See the examples below.
    ​​​​Incoming1.png

    OR

    Incoming2.png
  5. Click Save.

 

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