Submit a ticketCall us

Training ClassSign up for Network Performance Monitor (NPM) and Scalability instructor-led classes

Attend our instructor-led classes, provided by SolarWinds® Academy, to discuss the more advanced monitoring mechanisms available in NPM as well as how to tune your equipment to optimize its polling capabilities. NPM classes offered:
NPM Custom Monitoring and Polling
Orion Platform Scalability

Reserve your seat.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Emails are rejected with the error - Unrecognized sender

Emails are rejected with the error - Unrecognized sender

Updated March 13, 2017

Overview

WHD rejects email from all clients with the error Unrecognized sender. WHD is configured correctly to create a new client account if sender is not recognized. In the helpdesk log, there are errors when connecting to AD.

Environment

WHD 12.x

Cause 

AD connectivity issues.

Resolution

Update the AD connection details.

 

Last modified

Tags

Classifications

Public