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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Emails are rejected with the error - Unrecognized sender

Emails are rejected with the error - Unrecognized sender

Updated March 13, 2017

Overview

WHD rejects email from all clients with the error Unrecognized sender. WHD is configured correctly to create a new client account if sender is not recognized. In the helpdesk log, there are errors when connecting to AD.

Environment

WHD 12.x

Cause 

AD connectivity issues.

Resolution

Update the AD connection details.

 

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