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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Emails are rejected with the error - Unrecognized sender

Emails are rejected with the error - Unrecognized sender

Updated March 13, 2017


WHD rejects email from all clients with the error Unrecognized sender. WHD is configured correctly to create a new client account if sender is not recognized. In the helpdesk log, there are errors when connecting to AD.


WHD 12.x


AD connectivity issues.


Update the AD connection details.


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