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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Dashboard widgets display an error after upgrading to WHD 12.6

Dashboard widgets display an error after upgrading to WHD 12.6

Updated January 21, 2019

Overview

After you upgrade to Web Help Desk 12.6 with a Microsoft SQL Server database, the Dashboard widgets require an extended amount of time to load and display the following error:

Error: Web Help Desk could not process your query in a timely manner.

This issue does not occur with deployments running a MySQL database. 

Environment

  • Web Help Desk 12.6
  • Microsoft SQL Server

Cause

N/A

Resolution

Download Web Help Desk 12.6 Hot Fix 1 from the Customer Portal and install it on your Web Help Desk server.

 
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