Submit a ticketCall us

WebinarUpcoming Webinar: Should I Move My Database to the Cloud?

So you’ve been running an on-premises SQL Server® for a while now. Maybe you’ve moved it from bare metal to a VM, and have seen some positive benefits. But, do you want to see more? If you said “YES!”, then this session is for you, as James Serra will review the many benefits that can be gained by moving your on-prem SQL Server to an Azure® VM (IaaS). He’ll also talk about the many hybrid approaches, so you can gradually move to the cloud. If you are interested in cost savings, additional features, ease of use, quick scaling, improved reliability, and ending the days of upgrading hardware, this is the session for you.

Register now.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Connection refused error when logging in to WHD

Connection refused error when logging in to WHD

Table of contents

Issue:

The following LDAP error displays when trying to log in to Web Help Desk (WHD).

Connection refused:connect 

Cause:

The domain is resolved to multiple hosts. Some of these hosts may not be responding reliably to LDAP connection attempts to large Active Directory servers.

Resolution:

To prevent LDAP connection errors to Active Directory servers:

  1. Verify that the domain name resolves to multiple hosts by looking for multiple A records in the DNS entry.
  2. In the LDAP connection settings, replace the domain name with the IP address of a known reliable host. 
Last modified

Tags

Classifications

Public