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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Configure SolarWinds WHD Virtual Appliance (VA) network connection

Configure SolarWinds WHD Virtual Appliance (VA) network connection

Overview

This article describes how to configure a network connection for a Web Help Desk Virtual Appliance.

Environment

Web Help Desk Virtual Appliance

Steps

Configure the VA network connection through the VA Management Interface

 

Editing the following files requires some knowledge with Linux Command Line test editors, such as vim, nano, pico, and so on.

  1. Log in to the virtual appliance using the following URL:
    https://[YOUR WHD IP/HOSTNAME]:5480

  2. Enter the user name and password.
    The default value for both fields is admin.
  3. Click Network > Address.
  4. Select Static for the IPv4 Address Type.
  5. Set the following parameters:

    Hostname: 
    IPv4 Default Gateway: your network's gateway
    Preferred DNS Server: primary DNS server
    Alternate DNS Server: secondary DNS server
    IP Address: - Netmask
  6. Click Save Settings.

Configure the VA network connection through the Command Line Interface

  1. SSH to the VA using the admin account. 
    The default VA interface is ETH0.
  2. Open your interface config file located at:
    /etc/sysconfig/network-scripts/ifcfg-eth0

  3. Edit the file with the following parameters:

    DEVICE=eth0
    BOOTPROTO=static
    ONBOOT=yes
    TYPE=Ethernet
    IPADDR=10.243.47.40
    NETMASK=255.255.255.192
  4. Save and close the file.

  5. Open the network config file located at:
    /etc/sysconfig/network

  6. Set the gateway and the hostname parameters to the following:

    NETWORKING=yes
    NETWORKING_IPV6=no
    HOSTNAME=helpdesk
    DOMAINNAME=domain.com
    GATEWAY=10.243.47.1
  7. Save and close the file.

  8. Open the following file:
    /etc/resolv.conf

  9. Change the DNS servers to the following:

    domain domain.com
    search domain.com
    nameserver 4.2.2.1
    nameserver 4.2.2.2
  10. Set the hostname information in the hosts and hostname files.
    1. Navigate to the /etc/hosts file.
    2. Verify that the file parameters are similar to the following:
      127.0.0.1  helpdesk helpdesk.domain.com localhost localhost.localdomain localhost4 localhost4.localdomain4
      
      ::1 helpdesk helpdesk.domain.com localhost localhost.localdomain localhost6 localhost6.localdomain6 
      
    3. Navigate to the /etc/hostname file.
    4. Verify that the file contains the Fully Qualified Domain Name of your WHD-VA system, such as helpdesk.domain.com.
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